Seamless Remote Support with ISL Light
ISL Light offers a user-friendly platform for quick and secure remote access and support, making it ideal for IT professionals and businesses.
Experience seamless connectivity with the ability to share your iPhone or iPad screen with a remote technician for efficient technical support or to remotely control Windows, Mac, or Linux computers.
Technical Support:
- Effortlessly seek assistance for your iPhone or iPad by sharing your iOS device screen with a help desk technician for prompt remote support.
Remote Assistance:
- Extend technical help to remote users by connecting to any Windows, Mac, or Linux computer from your iPhone or iPad.
Access Unattended Computers:
- Conveniently reach your unattended computers from your iPhone or iPad. Install ISL Online's remote access agent on your computer and access it remotely anytime.
Main Features Include:
- Real-time iOS screen sharing
- Access to remote devices via WiFi/3G/LTE
- View remote screen
- Switch between multiple monitors
- Automatically adjusted screen resolution
- Remote control over computer's keyboard and mouse
- Utilization of special keys (Ctrl, Alt, Windows®, function keys)
- Sending commands such as Ctrl+Alt+Del to the remote computer
- Switching between left and right mouse clicks
- Remote rebooting of computers with instant resumption of the connection
- ISSL Turbo Desktop Sharing
- Text-chat capability with a remote user
- Sessions secured via symmetrical AES 256-bit end-to-end encryption
Please Note:
- To receive support, logging in is not required; you may join a session directly. To provide assistance or access unattended computers, a valid ISL Online account is necessary.
About ISL Online:
ISL Online is a trailblazer in the remote desktop support sector. Since its establishment in 2003, the company has furnished IT professionals and help desk technicians across 100 countries, with a prominent market presence in Japan, with reliable remote control software. Accessible through the cloud or on-premises deployment, ISL Online's software empowers users to manage systems remotely, providing ad hoc technical support on Windows, Mac, Linux computers, and mobile devices.
Overview
ISL Light is a Shareware software in the category Miscellaneous developed by ISL Online.
The latest version of ISL Light is 4.4.2116.116, released on 06/23/2022. It was initially added to our database on 02/03/2015.
ISL Light runs on the following operating systems: iOS/Windows.
ISL Light has not been rated by our users yet.
Pros
- Easy-to-use interface for both technicians and end users
- Remote desktop control with various features like file transfer, multi-monitor support, and session recording
- Secure data transfer with end-to-end encryption
- Multi-platform support for both desktop and mobile devices
- Customizable branding options for business users
- Robust reporting and analytics tools for monitoring remote support sessions
Cons
- Pricing can be on the higher end compared to some competing products
- Some advanced features may require additional licenses or upgrades
- Occasional performance issues reported by users during peak usage times
FAQ
What is ISL Light?
ISL Light is a remote desktop software developed by ISL Online that allows users to access and control remote computers and provide remote support.
How does ISL Light work?
ISL Light operates through a secure and encrypted connection. The user who needs support downloads a small application on their computer or mobile device, and the technician uses ISL Light to connect to and control the remote device.
What platforms does ISL Light support?
ISL Light supports Windows, Mac, Linux, iOS, Android, and allows users to connect from any platform to any platform.
Can ISL Light be used for unattended access?
Yes, ISL Light offers unattended access feature which enables you to access and remotely manage unattended computers anytime.
Is ISL Light secure?
Yes, ISL Light uses strong end-to-end encryption and meets stringent security standards. All data transferred is encrypted, ensuring the privacy and security of remote sessions.
Does ISL Light support file transfer?
Yes, ISL Light includes a file transfer feature that allows you to securely transfer files between local and remote computers during a session.
Can multiple technicians collaborate during a remote session in ISL Light?
Yes, ISL Light supports multiple technicians collaborating on the same remote session. This feature allows for improved teamwork and knowledge sharing.
Can ISL Light be integrated with other systems?
ISL Light offers integration possibilities with various systems such as CRM, help desk, or ticketing systems. This allows for a seamless workflow and better customer support experience.
Does ISL Light provide session recording?
Yes, ISL Light offers the ability to record remote sessions. This can be used for documentation, training, and auditing purposes.
What kind of customer support is available for ISL Light users?
ISL Online provides customer support through various channels including email, online chat, and phone. They have a dedicated support team to assist users with any questions or issues.
David Fischer
I am a technology writer for UpdateStar, covering software, security, and privacy as well as research and innovation in information security. I worked as an editor for German computer magazines for more than a decade before joining the UpdateStar team. With over a decade of editorial experience in the tech industry, I bring a wealth of knowledge and expertise to my current role at UpdateStar. At UpdateStar, I focus on the critical areas of software, security, and privacy, ensuring our readers stay informed about the latest developments and best practices.
Latest Reviews by David Fischer
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